Question 1

What is Photogala?

Accepted Answer

Photogala is an event photo sharing platform. Guests scan a QR code, upload photos from their phone browser, and everything lands in one shared gallery. No app download needed.

Question 2

How does Photogala work?

Accepted Answer

Create your event, share the QR code with your guests, and they can upload photos instantly from their phone browser. You get a live gallery with moderation, gamification, and download tools.

Question 3

How fast can I get this running?

Accepted Answer

Most hosts are live in under five minutes. Choose a template, tweak the branding, and share the QR code by email, signage, or slides.

Question 4

Is it complicated to set up?

Accepted Answer

Setup takes about five minutes. Pick a template, add your event name, and share the QR code. No design or tech skills needed, and we are here if you want help.

Question 5

What types of events does Photogala support?

Accepted Answer

Photogala works for weddings, birthday parties, corporate events, group vacations, reunions, and any other event where you want guests to share photos together.

Question 6

Is Photogala worth the cost?

Accepted Answer

Hosts keep Photogala because it adds the candid angles a photographer misses. Guests usually share hundreds more moments, so you leave with a fuller story without hiring extra staff.

Question 7

Can I cancel anytime?

Accepted Answer

Plans are month to month. Cancel in your account any time. If you try it and it is not a fit, we refund the first seven days with no paperwork.

Question 8

When does the event duration start?

Accepted Answer

The event duration starts after the first 10 photos are uploaded, not from the purchase date. Buy now and use it whenever you need it.

Question 9

Can I upgrade my plan later?

Accepted Answer

Yes, you can upgrade at any time. The price difference is prorated based on remaining time.

Question 10

Is this a one-time payment or a subscription?

Accepted Answer

It’s a one-time payment per event. No recurring charges, no hidden fees. You pay once and your event is covered for the full duration.

Question 11

Can I get a refund?

Accepted Answer

Yes, we offer a full refund within 30 days of purchase if you haven’t started your event yet. See our refund policy for details.

Question 12

What makes Photogala unique?

Accepted Answer

Instant QR uploads, built-in engagement tools that actually get people sharing, and a live photo wall guests love. Few platforms combine all three.

Question 13

What are photo challenges?

Accepted Answer

Photo challenges are printable cards with a fun prompt and QR code. Scatter them around the venue so guests get ideas and can upload the result right away. They drive engagement and help you collect creative shots.

Question 14

What is the live photo wall?

Accepted Answer

The live photo wall displays uploaded photos in real time on a big screen at your event. It creates excitement and encourages more guests to participate.

Question 15

How does face recognition work?

Accepted Answer

Our AI automatically groups photos by face, so each guest can quickly find all photos they appear in. It works across the entire gallery and respects privacy settings.

Question 16

What if someone uploads inappropriate photos?

Accepted Answer

You control moderation. Turn on manual approval, rely on AI to catch obvious issues, or combine both for extra peace of mind.

Question 17

Does Photogala support video uploads?

Accepted Answer

Yes. Guests can upload videos alongside photos. Videos are processed and playable directly in the gallery, including in the live photo wall and slideshow.

Question 18

Do guests need to download an app?

Accepted Answer

No download is needed. Guests scan the QR code, the gallery opens in the browser, and they can upload in seconds.

Question 19

What if my guests don’t participate?

Accepted Answer

We include prompts, challenges, and a live leaderboard so people have a reason to add photos. Once a few guests start uploading, the rest almost always follow.

Question 20

Will this replace my photographer?

Accepted Answer

Photogala works alongside your photographer. They handle the polished shots while guests capture the candid moments and behind the scenes clips.

Question 21

How is this different from Google Photos or a shared album?

Accepted Answer

Shared albums ask guests to download an app and upload later, which rarely happens. Photogala opens in the browser right after a QR scan and adds event tools like moderation, analytics, and gamification.

Question 22

How many guests can participate?

Accepted Answer

Unlimited guests can view your gallery and participate in your event on every plan. The plans differ in the number of uploaders — guests who actually upload photos.

Question 23

How do guests upload photos?

Accepted Answer

Guests scan a QR code with their phone camera. The gallery opens in their browser and they can select photos to upload instantly. No account or app needed.

Question 24

Is my event data private and secure?

Accepted Answer

You choose your privacy level during setup — or change it anytime. Options include password protection, invite-only links, and detailed access controls. The same security features are available on every plan.

Question 25

Is Photogala GDPR compliant?

Accepted Answer

Yes. We are based in Austria (EU), store data in European data centers, and follow GDPR requirements including data deletion requests and consent management.

Question 26

Who can see the photos in my gallery?

Accepted Answer

Only people you invite. Galleries are private by default. You can add password protection, use invite-only links, or make your gallery discoverable — it’s your choice.

Question 27

Can I download all photos after the event?

Accepted Answer

Download every photo, or just your favorites, in original quality with one click. No watermarks and no surprise fees.

Question 28

How long are photos stored?

Accepted Answer

Photos are stored for 30 days after your event ends. During this time you can download everything. Need more time? Contact us and we’ll help.

Question 29

Are photos stored in original quality?

Accepted Answer

Yes. All photos and videos are stored and downloadable in their original quality. No compression, no watermarks.

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