Points & rewards

Joining in pays off: your activity earns points, unlocks achievements and moves you up the leaderboard – and with a bit of luck there are even real rewards.

Points, achievements and the leaderboard are three separate features. An event may show just one, two or all three. If you don’t see one of them, the host hasn’t enabled it for this event (or the event plan doesn’t include it). At the bottom you’ll find an overview of what to do when something is missing.

Note

Device profiles such as photo booths or cameras show no points, no rank and no achievements – they deliberately do not appear in the leaderboard. So if you’re looking for a photo-booth profile there: that’s intended.

Seeing your point total

The fastest route is the profile menu in the top right. There are three ways to check your total.

Way A – Profile menu, top right

1. Tap your profile icon or avatar in the top right.

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   The profile menu in the top right gets you to points, profile and management.

2. The menu shows an entry “N Points” (Points) with a yellow star icon – it displays your current total right there as a number. This entry only appears when points are enabled for the event.

3. Tap it. The Points Summary dialog opens.

Way B – The Points Summary dialog in detail

The Points Summary dialog shows everything at a glance:

• A large circle with your current point total and a chip “N pts”. Heading Current Points, subtitle Earn points to climb the leaderboard.
• The Point Earnings section lists how many points each action is worth. The host sets these values. Depending on which features are enabled, up to four tiles appear:
  • Image Upload – always shown.
  • Task Completion – only when challenges are active.
  • Photo Like – only when likes are active.
  • Repeat Task – only when tasks are active; often worth fewer points than the first time.
• At the bottom, the View Leaderboard button – only when the leaderboard is enabled. It takes you straight to the leaderboard.

Tip

Points are credited in real time, but after an upload or a solved challenge it can take a moment for the number to update. The dialog has no refresh button – close it and open it again to load the fresh total.

Way C – In your profile (permanent display)

Your profile shows your point total permanently:

1. Open My Profile from the profile menu.

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   Your profile shows points, achievements and your rank permanently.

2. In the profile header you’ll see a yellow chip “N points” (points) as soon as you have more than 0 points.

3. In the Recognition panel, the row Points Earned shows your total.

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   The stat cards summarise your points, likes and achievements.

What earns points

You earn points for concrete contributions to the event. There are exactly these four point sources (which of them count depends on the enabled features):

• Upload a photo/video (Image Upload) – the default source, active almost always. See Uploading photos.
• Solve a challenge/task (Task Completion) – only when tasks are active. See Challenges.
• Solve a task again (Repeat Task) – usually worth fewer points than the first time (or the same, depending on the host).
• Give a like (Photo Like) – only when likes are active. See Likes & comments.

Note

The exact number of points per action is set by the host – you can look it up in the Points Summary dialog (Way B above). There’s no fixed global rule.

Other metrics such as comments, shares, downloads or views are counted (they appear in your profile stats and partly as leaderboard rankings), but they don’t necessarily feed into the points score. The point sources are the four listed above.

Achievements

For certain milestones you unlock achievements – small badges with a name, a description and progress (e.g. first photo, 10 likes, all challenges solved).

Where to find your achievements

1. Open your profile from the profile menu in the top right.

2. Scroll to the Achievements section with the trophy icon. It only appears when achievements are enabled and have been created for the event.

3. Alternatively, tap the chip “N achievements” (achievements) in the profile header – that opens the achievements overview directly on the Unlocked tab.

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   The chip and the Achievements Unlocked card show your progress.

The Achievements Unlocked tile in the Recognition panel shows <earned>/<total>, i.e. how many of the available achievements you already have.

Tip

Some events show your next milestone right in the gallery (host setting “Show Next Achievement on Gallery”). That way you can see how close you are to the next achievement while browsing.

What a single achievement looks like

Tapping an achievement tile opens the achievement dialog:

• Unlocked: a colourful badge with confetti and a glow effect, name and description, plus the Close button.
• Locked: the badge is greyed out, a Locked chip sits in the top left, and an info box reads Achievement Locked – Complete the requirements below. Below it, a progress display shows how much you still need (e.g. points, likes received, images uploaded or tasks solved). So you can see exactly what’s left to do.
• Open another guest’s achievement and you’ll see a User’s Achievement chip – with no redemption buttons.

Viewing all achievements

At the bottom of the achievements section you’ll find the See Available Achievements button. It opens an overview of all achievements – including the ones still open, with their conditions. That’s how you plan which one to go for next.

Note

The specific conditions of each achievement are set by the host and appear in that achievement’s dialog. Achievements you see on other guests can only be viewed, not redeemed.

The leaderboard

The leaderboard shows who’s ahead at the event.

How to open the leaderboard

• On a computer: the Leaderboard menu item in the top navigation bar.
• On a phone: the trophy “Leaderboard” icon in the bottom navigation bar.
• Alternatively: the View Leaderboard button from the Points Summary dialog or from the Recognition panel of your profile.

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The leaderboard shows the top participants with medals and your own position.

Which ranking it’s sorted by

At the top of the leaderboard page there’s a metric selector (dropdown) when the host has released more than one ranking. The default is Points, when available.

1. Open the metric dropdown at the top.
2. Tap the ranking you want. Possible rankings (each only visible when the related feature is active and the host has selected it):
   • Points
   • Likes Received
   • Achievements
   • Likes Given
   • Tasks Completed
   • Unique Tasks Completed
   • Images Uploaded
   • as well as shares, downloads, media viewed, views received, comments and comments received.
3. Your choice is remembered in the address (URL). A shared link opens the leaderboard directly with the same ranking.

If only one ranking is released, a fixed display appears instead of the dropdown – there’s nothing to choose then.

Tip

Next to the selector, or in the leaderboard header, you’ll find a refresh button (round arrow icon, tooltip “Refresh leaderboard”). Press it when fresh points don’t show up yet.

What the leaderboard shows

• The top 10 participants. Places 1–3 get medals (gold/silver/bronze) and a coloured ring around the profile picture.
• A progress bar relative to the leader, plus the number and ranking name per person.
• Names are clickable – a tap opens that person’s profile. That’s how you look at other guests’ uploads and achievements.
• The header subtitle names the number of participants, e.g. Currently N uploaders.

Your position and special states

Depending on the state of the event, the leaderboard shows different things:

• You’re Not Ranked Yet: with 0 in the selected ranking, a banner appears calling you to join in (e.g. “Upload Images”, “Solve Tasks”, “Give Likes”). A single action is enough to appear.
• Uncontested!: if you’re alone at the top, a special view with confetti and rank 1 appears.
• Be the First!: if nobody has points yet, a large Upload Now button appears.
• Leaderboard disabled: if the host has switched it off, the page shows a note that the feature isn’t active for this event.
• No rankings: leaderboard on, but no category selected – then you’ll see the note that no leaderboard rankings are available.
• Error Loading Data: on an error, the refresh button helps.

Redeeming real rewards

Some achievements are tied to a real, physical reward – a drink or a small prize, say.

• Your profile then shows a chip “N redeemable” (redeemable) with a gift icon. A click opens the overview directly on the redeemable tab.
• In the achievement dialog of a redeemable achievement you’ll find an info box with the host’s redemption instructions (e.g. “Collect at the prize table”) and a green Confirm Receipt button. It generates a confirmation code you show to the host.
• Already redeemed? Then it reads View Confirmation Code with an Already Redeemed note.
• Out of stock? Then the Out of Stock button is disabled.

The full flow is described in its own guide, Redeeming real rewards.

Visibility & troubleshooting

Points, achievements, the leaderboard and real rewards are four individually toggleable features and depend on the event plan. Only the host can switch them on or off and set the point values and leaderboard rankings (under Settings → Features; see Enabling features).

If you don't see something

• No points / no points entry in the menu → The “Points System” feature is off or the plan doesn’t include it.
• No leaderboard / no leaderboard menu item → The “Activity Leaderboard” is off. Then the menu item disappears entirely, not just the page.
• Leaderboard there, but empty or just me → That’s normal at the start of an event. It fills up with uploads and challenges – press the refresh button.
• No achievements section in the profile → “Digital Achievements” are off, or no achievements have been created yet.
• My new points are missing → A short delay is possible; press the refresh button on the leaderboard or reopen the Points Summary dialog.
• A photo booth/camera is missing from the leaderboard → Device profiles are deliberately not ranked.

Related help pages

• Challenges – the main source of points and achievements.
• Uploading photos and Likes & comments – further point sources.
• Profile – where points, achievements and rank live permanently.
• Redeeming real rewards – the redemption flow in detail.
• For hosts: Enabling features and Reward tracking.