Redeeming real rewards

Some events reward active guests not just with points, but with real rewards – a drink or a small prize at the prize table, say. Such rewards are tied to achievements you unlock by joining in. This guide shows you every way to find a unlocked reward, redeem it, and present your confirmation code.

Note

Only physical rewards trigger this flow (banner, confirmation code). Purely digital or virtual achievements are not “real rewards” and appear neither in the banner nor in the Redeemable tab.

Requirements

Two things have to come together for your event to hand out real rewards:

• The host has enabled the feature under Settings → Features (Achievements). If it is off, you will see no reward banner.
• There are achievements with a physical reward and stock (e.g. “upload 5 photos → free drink”). Without such achievements there is nothing to redeem.

Real rewards are a premium feature. Unlocking itself works like any achievement – see Achievements & points and Challenges.

Step 1 – How you unlock a reward

1. Build up activity: upload photos, solve challenges, collect likes and points.

2. When you meet the criteria of an achievement tied to a real reward, that achievement becomes redeemable.

3. You notice it from three signals:

   • A banner “Congratulations!” at the top of the page.
   • A notification “Achievement Unlocked!” with a “Redeemable” chip (see the bell).
   • A “N redeemable” chip in your profile.

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The bell announces new unlocks – with a “Redeemable” chip for real rewards.“

You now have three ways to redeem the reward. All three lead to the same redemption dialog (Step 5). Use whichever you come across.

Way A – Straight from the reward banner

As soon as a physical reward is pending, the “Congratulations!” banner appears automatically at the top of every guest page – not only right after uploading. It has exactly two buttons.

1. Tap “Redeem Now” in the banner.

   • If only one reward is pending, the detail dialog opens directly (continue with Step 5).
   • If several are pending, the selection dialog “Select Achievement to Redeem” opens first. A “+N more” badge on the banner shows the count. Pick the reward you want.

2. In the selection dialog each reward shows the chips “Reward: Physical” and “Available: N”. Tap the card you want to redeem. Cancel via “Cancel”.

Caution

The banner’s second button is “Dismiss” – and it only dismisses the banner suggestion, not the reward itself. You can safely tap “Dismiss” when you don’t want to redeem right now: the reward stays available in your profile under Redeemable. “Dismiss” does not mean “lost”.

Way B – From your profile (any time)

This is the most reliable route, independent of the banner.

1. Open your profile via the profile menu at the top right (avatar → My Profile). More on the profile page under Your profile.

2. Use one of the two entry points:

   • In the Recognition area, tap the row “Redeemable Rewards” or the amber chip “N redeemable” (gift icon) – this opens the achievements dialog straight in the Redeemable tab.
   • Or tap “View All” in the Achievements section and then choose the Redeemable tab.

3. Tap the reward card (chip “Redeemable”, gold-bordered and glowing). The detail dialog opens (continue with Step 5).

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In the profile the “Redeemable Rewards” row and the “N redeemable” chip lead straight to the right tab.“

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The stat cards show your redeemable rewards as a counter.

Note

The Redeemable tab appears only when you have at least one pending redeemable reward and it is your own profile. On other people’s profiles there is no Redeemable tab.

Way C – From your notifications

1. Tap the bell at the top. Unread items show a dot or counter.

2. Open the notification “Achievement Unlocked!” carrying the “Redeemable” chip.

3. The detail dialog opens (continue with Step 5).

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The bell takes you to the unlock notification with its Redeemable chip.

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The unlocked reward shows up in your notifications with the Redeemable badge.

Tip

In the notifications dialog you can narrow the list to achievement items with the “Achievements” filter chip. The “Redeemable” chip on an item appears only when the reward is physical, in stock and not yet claimed. More under Notifications.

Step 5 – The redemption process (same for every way)

All three ways end in the reward’s detail dialog. From here the flow is identical.

1. Check the reward: the detail dialog shows the name, image, an info box with the pickup hint (e.g. “You can collect your prize at the prize table!”), possibly “Additional Details” and the stock “Available: N”.

2. Tap the green, pulsing “Confirm Receipt” button (gift icon). This is not the same as “Redeem Now” – that one was only on the banner.

3. The warning dialog “Confirm Prize Redemption” appears: “Do you want to confirm the prize handover? This cannot be undone.” plus a yellow hint “Only confirm once you have received the prize.”

4. Confirm with “Yes, Confirm Receipt” (brief “Confirming…” state). Changed your mind? Tap “Cancel”.

5. The success dialog “Redemption Confirmed!” appears with your confirmation code in the format XXX-XXX (large, monospace). Optionally copy it with “Copy Code” (turns into “Copied!”).

6. Show the code to the host (or at the photo booth). On the host’s side the check runs through Redeeming rewards.

7. Finish with “Close”.

One time only and irreversible

Confirm the redemption only once you are standing with the host or at the photo booth. After confirming, the reward cannot be redeemed again. If you confirmed too early by mistake, contact the host – they have verification and tracking tools.

Your code is not lost

After redeeming, the reward moves to the “Claimed” tab in your profile. If you open it there again, the button reads “View Confirmation Code” – so your code stays available for good. No need to panic if you close it in between.

Edge cases & troubleshooting

When something does not work

• “Out of Stock”: when stock is 0 the button is disabled and the reward disappears from the banner and the Redeemable tab. Ask the host whether more will be added.
• No banner visible: either the feature is off (the host enables it under Settings → Features), there is no physical reward pending, or you tapped “Dismiss” on the banner – then look in your profile under Redeemable.
• Redeemable tab missing in the profile: it appears only when at least one pending redeemable reward exists and only on your own profile.
• Reward not visible after unlocking: only physical rewards appear; purely digital or virtual achievements are not real rewards.
• Someone else’s profile: on other guests’ profiles you see their achievements but no redeem button – only your own rewards are redeemable.
• Lost the code? Profile → “Claimed” tab → open the reward → “View Confirmation Code”.

For moderators & hosts

This entire flow is for you as a guest on your own profile. The host side – checking the code, managing stock, verifying the redemption – is a separate flow.

If you are a moderator or host, you reach the management area via the profile menu at the top right (Management section → Moderation or Admin Portal, visible only with the matching role).

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The profile menu takes you to your profile – and, as a moderator/host, into the management area.

The host-side verification is described under Redeeming rewards.

Related help pages

• Achievements & points – how achievements get unlocked
• Challenges – solve tasks for more points
• Your profile – stats, Redeemable/Claimed tabs
• Notifications – unlock notifications
• Redeeming rewards – for hosts/moderators