Forgot your password?

Two very different things get mixed up here: the event’s access code and the password of your account. Start with the first one – that is the more common case.

Cannot get into the gallery? Then it is the access code

If the join screen asks for a code, that is not your account password. The organiser sets this code for their event.

• We cannot send it to you. Ask the organiser – the code is often printed on the invitation, a place card or a sign.
• It is often already in the link or QR code. When you open the organiser’s link, the code is checked in the background and stripped from the address bar. An empty field after the click is therefore normal.
• Seeing “Invalid password”? Watch out for capitalisation and hyphens – codes often look like happy-moment-123.

Everything about joining is covered in Joining an event.

Phone

Computer

This field means the event's access code – not your account password.

Reset the password of your account

1. On the sign-in page, enter your email and tap Continue.

2. When the password field appears, tap Forgot password? below it.

3. Request the email with Send Reset Link and set a new password through that link.

Just in case, check your spam folder too.

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Computer

Signing in: email first, then Continue – the password field with Forgot password? appears afterwards.

Do you even have a password?

After you tap Continue, the sign-in decides how things go on – you cannot pick the route yourself:

• Account with a password – the password field appears, with Forgot password? underneath.
• Account without a password – a login link is emailed to you automatically, with the note “Check your inbox”. There is nothing else to request.
• Account with Google – you see “Use your social login”. Forgot password? does not help here because there is no password at all: sign in through Google.

Tip

Want to be able to sign in the classic way with email and password too? Once signed in, set a password in the account settings under the Security tab – see Guest or account.

Example

Three people, three different fixes. Anna faces the gallery’s password prompt and types her account password – wrong, this is where the invitation’s code goes, something like happy-moment-123; she asks the host. Ben has an account with a password: enter the email, Continue, then Forgot password? and set a new one via the mail. Clara enters her email and sees no password field at all but “Check your inbox” – her account never had a password, so she just clicks the sign-in link she was sent.

Related pages

• Joining an event
• Guest or account
• Scanning & using the QR code